IVR & Contact Center Solution Architect (Salesforce)

Job description

Location : Toronto, ON 3days WFO Duration : Contract Exp Level : 8 years Role Descriptions: IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice (1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred). (2) Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences. (3) Experience and Troubleshooti…

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