Customer Service Escalation Agent - Seasonal Contract

Job description

Job Description The Agent, Customer Service Escalation resolves customer issues in a timely and effective manner, to deliver a best-in-class customer service experience. This role supports the creation and maintenance of Indigo’s customer-centric culture by contributing key insights to the customer service function. KEY PERFORMANCE METRICS Customer Contacts handled per week CSAT score on resolved incidents KEY ACCOUNTABILITIES Functional Respond to general Customer Service inquiries through ema…

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