Reporting & Insights Lead

Job description

We are seeking a Reporting & Insights Lead to establish and own the reporting strategy for Amazon Connect across Canada, US, and GWAM. This role would be responsible for ensuring leaders have access to consistent, meaningful, and actionable insights that support decision-making, operational improvements, and strategic planning. The role would bridge business and analytics teams, helping transform data into clear narratives, recommendations, and measurable outcomes while ensuring reporting stand…

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