Solution Architect – Salesforce Service Cloud Voice, Amazon Connect & Contact Center

Job description

Solution Architect – Salesforce Service Cloud Voice, Amazon Connect Solution Architect Position Salesforce Service Cloud Voice: • Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred). • Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences. • Experience and Troubleshooting working with Salesforce Integrations with Oth…

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