IT Service Management & Analytics Specialist

Job description

Job Title: IT Service Management & Analytics Specialist Job Type: Full Time (FTE) Location: Montreal, QC (Hybrid) Job Description We are seeking an experienced IT Service Management & Analytics Specialist with strong knowledge of ITSM practices, enterprise ITSM platforms, operational analytics, and stakeholder management. The ideal candidate will be skilled in analyzing service and performance data, developing dashboards and KPIs, and presenting actionable insights to senior stakeholders. Key R…

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