IT Service management - Servicenow, Incident, SharePoint and Teams

Job description

IT Service management - Servicenow, Incident, SharePoint and Teams Hybrid: 3 days a week in office Location: Montreal Job Description • Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management. • Experience working with ServiceNow or comparable enterprise ITSM platform. • Strong analytical and critical thinking skills with experience analyzing operational, service or performance data. • Experience developing dashboards, KPIs, reports…

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